Help Center

To reset your online banking password:

1. Go to the login page and click on "Forgot Password"
2. Enter your username and the email address associated with your account
3. Follow the instructions sent to your email to create a new password
4. If you're still having trouble, please call our customer service at 1-800-555-1234

If your card is lost or stolen, it's important to report it immediately:

• Call our 24/7 Card Services line at 1-800-555-5678
• Log in to online banking and select "Report Lost/Stolen Card" under the Card Services menu
• Visit any branch location with proper identification

After reporting, a new card will be issued and sent to your address on file within 7-10 business days.

Standard daily limits for East Credit Union debit cards are:

• ATM Withdrawals: $500 per day
• Point-of-Sale Purchases: $2,500 per day

These limits may vary based on your account type and relationship with the bank. You can request a temporary or permanent limit increase by calling customer service or visiting a branch.

To set up direct deposit:

1. Log in to online banking and select "Account Services"
2. Choose "Direct Deposit Information"
3. Print or download the pre-filled direct deposit form
4. Provide this form to your employer or benefit provider

You'll need to provide your employer with your account number and our routing number: 123456789. Most direct deposits begin within 1-2 payment cycles after submission.

Mobile deposits made before 8:00 PM ET on business days are typically processed the same day. Funds availability depends on your account standing and the type of check:

• The first $225 is generally available the next business day
• Remaining funds are usually available within 2 business days
• New accounts may have longer hold times

You can check the status of your mobile deposit in the mobile app under "Deposit History."